Iga Dc and Hard Rock Cafe Op Man

To compete in to twenty-four hourss global markets, organizations strive to tilt their products and utilitys in both an efficient and effective manner. A censorious component in this effort is the design and coordination of the supply and distribution strategies in supply chain companies and the service timberland in the service persistence. establish on a site visit to the immunoglobulin A dissemination sum of money, below be be comparisons between the immunoglobulin A National Distribution Centre and the well known popular unassailable jounce coffee bar. TRANSFORMATION branchBoth companies follow the same traditional Production System manikin with inputs relating to money and labour with the same produces resulting in producing a good or service. However if we compargon the transformation processes, both companies have different objectives oddly in the output result as IGAs output is found on tangible goods and firm Rock coffee bar is ground on service being an intangible good. IGA Transformation regale focuses on a locational transformation which refers to transportation and generateing breaker points to its destination. INPUTS coin capital stave staff to service nodes and cook nutriment Ingredients victuals items to be inclined(p) Machine Kitchens and nutrient machines Method cooking the sustenance and serving the customer TRANSFORMATION PROCESS This part of the process is where the inputs result be utilized to create the output. In IGAs case, the products will be find faulted utilize either the automated picking system or the manual theatrical role picking system. The products be accordingly picked and put into their coded boxes ready to be scanned and dispatched. The boxes are thus loaded onto the trucks ready for delivery to its destination. OUTPUT Goods are delivered to IGA neckcloths on time. leaden Rock cafe Transformation Process focuses on an exchange transformation with refers to a service and experienc e being provided. INPUTS Money capital Staff staff to service customers and cook food Ingredients Food items to be placed Machine Kitchens and food machines Method cooking the food and serving the customer TRANSFORMATION PROCESS This part of the process is where the inputs will be utilised to create the output. In weighed down Rock Cafes case, waiter takes the customers order, Chef prepares and cooks food and waiter and so delivers the meal to the customer.OUTPUT Meals on the table on time. MEASURING customer SATISFACTION Hard Rock Cafe has existed for the past 37 old age and has grown from a modest London pub to an international phenomenon in the service industry with a market share of 121 cafes across the globe with 5 hotels and casinos. As time has changed and higher necessitates, chefs at Hard Rock Cafe are modifying the classic menu from American Burgers and moaner wings to include higher end meals such as stuffed veal chops and lobster tails. Theyve withal adjust ed their menus along with layouts, memorabilia, services and strategies.With amount of meals they serve per day, to get up the operational requirements and customer satisfaction Hard Rock Cafe conducts surveys on a secureness basis to evaluate tone of voice of food and service at the cafe. Scores are rated on a weighing machine of 1 to 7, and according to management if the score is not a 7, the food or service is a failure. This can be done deep down the restaurant of online at their website www. hard didder. com which receives over 100,000 hits per week. In contrast to IGA in that respect any major differences as one companionship specialises in the service industry and the other transportation and logistics.IGA national supermarket chain that before long has 1,349 stores Australia wide and the largest banner group of independent retailers, which include FoodWorks and Ritchies. IGA soon holds a market share of 35% including FoodWorks and Ritchies (2,140 stores). client sat isfaction is an indwelling part of IGAs operational strategy as it measures productivity and efficiency. Like Hard Rock Cafe, IGA conducts surveys on a timed basis with customers (stores) and as well as has meetings with the operational managers who seek feedback from the store managers.After the site visit, at the reception area was a Customer Service Level Board with sites and stores listed and statistics separated into three categories Grocery, Perishable and public Merchandise. This data highlighted their service level agreements with stores and it as well as illustrated their achievements in meeting those targets. correspond Roy Morgan Research Company, 85% of IGA customers were satisfied for the 6 months average lead story up to January 2010. Roy Morgan Single Source (Australia) September 2004 January 2010.FORECASTING With the growth of Hard Rock Cafe of more than 110 restaurants in more than 40 countries, it was imperative that better foreshadowing techniques be imp lemented. Hard Rock Cafe uses totally three types of forecasting methods. Long range setting a capableness plan Intermediate term locking in contracts for flog goods e. g leather jackets and food items such as beef, chicken and pork. swindle term sales forecasts conducted on a monthly basis by the cafe and then sent to headquarters for epitome.The techniques use is regression analysis and weighted moving averages which is conducted in a time span of 3 years and the weights applied are 20, 40, 40 from the earliest year to the a la mode(p) year. Hard Rock Cafe forecasts are based on introductory years such as finding out which foods were preferred in the previous years and add them to the menu. Hard Rocks forecast for sales is mainly based on point-of-sale (POS) system which captures exploit data on nearly every person that walks through the door.The entranceway sale represents one customer and the entree sales are then sent to headquarters database. From there the general managers of individual cafes access the database to prepare a fooling forecast for their site. The cafe manager can also obtain data from prior years sales for that particular day and prepare for additional upcoming events such as major conventions or sporting events which will boost sales. The daily forecast can then be further broken down into an hourly forecast which allows for employee scheduling, Hard Rock Cafe does not limit its use of forecasting tools to sales. reading obtained from the site visit at IGAs National Distribution Centre was quite limited in terms of forecasting. IGA also adopts three types of forecasting methods. Long range setting a capacity plan Intermediate term locking in contracts with the truck drivers to deliver goods Short term delivery and sales forecasts conducted on a daily and monthly basis IGAs NDC forecast is mainly based on the data obtained from the Miniload (automated storage and retrieval system). This system holds 11,000 conventional st and-in locations with 60,000 totes to hold items with an hourly pick rate of 350+ picks.However data is also obtained from the conventional voice system which holds 5,500 SKUs and 11,000 reserves with a pick rate of 100 cartons per hour. The automated system will hold up to 8 days of store and when levels reach 4 days of stock, a notification will be sent to computer system. IGA forecasts contend by looking at data history from previous years based on peoples habits, trends and seasonal times of the year. Organisational chart Inventory retentivitys Managing Inventory is a crucial aspect for both the IGA DC and the Hard Rock Cafe.When it comes to inventory holding there are two main types we think of Just In Time (JIT) textile Requirement Planning(MRP) MRP has been described by Heizer and Render (2010) a dependent demand technique that uses a bill of material, inventory, expected receipts, and a master occupation schedule to determine material requirements. This is commonly use d in the manufacturing industry as for their constant need of materials arriving when they are needed and reduce the holding of excess inventory. JIT on the other time is said to be a Heizer and Render (2010) philosophy of continuing improvement and enforced problem solving.JIT systems are designed to produce or deliver goods just as they are needed. JIT is related to quality in three ways JIT cuts the cost of quality JIT improves quality Better quality means less inventory and a better easier to employ a JIT system. The software management tool used for Inventory holdings at IGA DC is used on a dallas system Key features and functions include The purchase command centre which alike the sales command centre provides the one screen view and compend of all the purchase order activities and their status. Automated purchase order propagation utilising the re-order points set for each product Full stock level and stock movement tracking Simple and efficient stocktake procedures Where they run on a plan which is of an 8 day stock inventory and when stock reaches 50% they place the reorder, to maintain inventory levels. When looking at The Hard Rock Cafe we must remember that unlike IGA DC it deals with food and merchandise but also has 40 million dollars invested in rock n roll memorabilia, which is managed my Pete Beaudraul, CEO in Florida.Management of quality The connections commitment to its employees at every level, clear communication channels, regular briefings and an emphasis on training programs has reinforced the core values of the company and contributed to the rising status of the Metcash Group. The company policy with regards to product safety and quality is to provide safe and quality foods that exceed the consumer expectations and meet the legislative and regulative requirements. Ensures product safety and quality by approving suppliers based on the vendor assurance program generally HACCP certified suppliers conducting regular supplier audits c onducting regular internal audits conducting product assessments (including microbiological, chemical testing, shelf life validation) ensuring that all staff have the required training to perform their tasks reviewing product performance- i. e. customer complaints, trends analysis conducting regular management reviews Menu review Surveys Kitchen, bar, retail discover layout and equipment maintenance Supply chain interactions ( suppliers- manufacturer- dealers- retailers- customers) Supply Chain Management Hard Rock work with qualified suppliers to ensure fresh, quality meals Menu item selection depends on supplying right amount of ingredients from qualified suppliers on time References Operations Management, 9th Edition Heizer and Render Operations Management Chapter 1, words Notes IGA Distribution Centre notes and site visit http//www. roymorganonlinestore. com/News/1030Coles-improve-in-Customer-Satisfaction-whil. aspx www. hardrock. com